Systems thinking – a workshop

at Cable & Wireless Communications Ltd
124 Theobalds Road, London WC1X 8RX, England, UK

use this link for post workshop follow-up information on Systems thinking

Systems thinking –
the better way to improve public sector performance

Richard Davis, Vanguard Consulting

Vanguard has a reputation for being strongly opposed to many government-promulgated initiatives. Their leader, John Seddon, describes 'best value' as 'bad measures with no method'. Vanguard have also been critical of the EFQM Excellence Model and ISO 9000. While many will know of Vanguard's reputation for being 'anti' things, few know what Vanguard like.
The short answer is systems thinking, which they describe as 'the better way
to make work work'.

Systems thinking began in manufacturing, in particular in Toyota. Today the number of man-hours it takes to build a Lexus is less than the man-hours used in repairing top-of-the-line luxury cars in other manufacturers.
Vanguard leads the field in applying systems thinking to service organisations. The ideas are deceptively simple, but do rely on managers (and consultants) being prepared to change the way they think.

Richard will lead what will be a thought-provoking and very practical day, showing how systems thinking has been and can be applied to public sector performance improvement.