How we use the model in Warwickshire
Case studies
Changing grass roots culture
Problem solving
Building on quality
Evaluating potential partners
Conclusions and discussion
Can it move a big, diverse organisation?
- Yes, but you also need some other specialised vehicles:
- Service reviews and audits
- A performance management framework
How we use the model in Warwickshire
Social Services
(Changing grass roots culture)
- Corporate approach at Department level
- Facilitated self-assessment at team level:
- Pathfinder card
- 3 half day sessions on Strengths and Areas for Improvement
- Final half day when team decides on actions
- 6-9 key areas for change built into Business Plan
- Revisit 12 months on
- Use matrix? where we are now
Libraries
(A trigger for problem solving
- Low score and clear Areas for Improvement
- New Director uses EFQM assessment to prioritise service improvements:
- Stock management
- Mobile libraries
- Moving stock to where its needed
- Best Value Review programme
Highways & Bridge design (Evaluating potential partners)
- Need for a partner Big capital programme, resources, innovation
- Quality and Price Evaluation process
- First stage: Questionnaire main focus on results
- Second stage: Tenders with focus on enablers and second envelope with
fee rates
- Assessment panel 80 : 20 formula
- A Relational contract.
Conclusions
- Its results that matter
- Is it the right vehicle?
- How should it be applied in particular cases?
- Check your map
- Check your milometer
- Check your oil, water, fuel and tyres
- And talk to your fellow travellers
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